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Can I create a custom piece?Yes! Most definitely, if you wish to create a custom piece you can contact us directly through Instagram at Threadit.qa or you can always send us a request form and we will have a designer reach out to you!
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How long will it take my order to ship?All items are shipped within 2-7 days of placing the orders. Shipping time depends of your location. International orders usually take around 2 weeks and shipping within the UK should take around 2-3 days. Shipping within Qatar takes 5-10 days.
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Do you ship internatoinally?Yes! However we are not responsible for any additional charges, taxes or duties you may encounter with international shipping.
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How to I wash my Thread It products?You can machine wash, dry on low heat. Avoid bleach and direct heat such an ironing on-top of the threads.
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Where are you based?We are based in Qatar and England
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Who do you ship through?We ship through Qatar's local shipping service, Qpost. We also offer standard and express shipping for international orders. Orders that are shipped out from the UK are shipped through Royal Mail
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Do you take returns or exchanges?Due to COVID-19 we do not take returns or exchanges, however, if there is an issue with your order please feel free to contact us at +974 7700 8938
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Do you take cancellations?We only accept cancellations after 24 hours of the order being placed as each item is made to order.
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